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How To Save More?

  • Go for SALE tab: Online shoppers can go for ‘on sale’ products and avail the benefit of shopping for Désir products like CBD oil, Health book, Stamina supplement for the best price available.
  • Login & know about upcoming deals: Customers who sign up receive beforehand alerts of upcoming deals, for ex: Black Friday Club, to gain the most out of their shopping.
  • Our Désir coupon code: Buyers can go for our voucher to gain huge cashback on their shopping with them.

 Désir Diaries Guidance

Désir does not just offer world-class products but also helps newbies in discovering products that are perfect for their erotic moments. Their classification of these products and knowledge helps customers in selecting and gaining knowledge about products and how to maintain them as well.

They have a dedicated blog channel called ‘Désir Diaries’ which involves information and knowledge about different sex toys, wellness products, how to use them, how to clean them, etc.

Free Delivery

  • Orders above R749 enjoy free delivery.
  • Non-transparent packaging materials are used.
  • Products are delivered door to door, or at Post office pick up.
  • Customers can also pick up their products from the Camps Bay store.
  • Buyers can contact the delivery company and also check on their product through real-time tracking.
  • For delayed products, you will receive notification from them regarding the issue.
  • Customers can contact customer service if any issue arrives.
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How to use Désir Coupon code?

  • To avail coupon code, go to our website and search for Désir.
  • You will get access to the list of various discount code.
  • Select one of them and click on it.
  • You will be redirected to the Désir website.
  • Select your products or services.
  • At the checkout page, apply our voucher to get discounted price.
  • Congrats! You just earned yourself huge cashback.

I don’t know my size for Lingerie, how do I shop from Désir Intimate collection?

They have a dedicated page that guides buyers about the size according to brands they wish to purchase. The table format is perfect for customers to understand about size, as different brands have different formats labeled on their products.

Do all the products available online are displayed at the Désir Camps Bay showroom?

Due to a shortage of space, they only keep 70% stock in their showroom. Shopping online gives perks of buying at a low price and enjoying products that are on sale. 

Am I able to change the back ordered product with in-stock one at Désir.co.ZA?

Yes absolutely, our customer care representative will connect with you to show you all the available options, which have the same functionality and which are of the same price range you ordered your product.

Am I able to purchase gift vouchers at Désir ZA?

Gift cards are sent electronically directly to the receiver. Customers can contact on 0860 994 160 or they can mail them to place this request.

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About Désir

Headquartered in Camps Bay, South Africa, Désir started with the motto of breaking social dilemma around intimacy and offering products that are specially curated with the finest details, to become the best online shop to buy Adult toys, lingerie, Sexual Kits, and Sexual wellness products.

With special attention to detail and collecting the best quality products from around the world that are customized & hand-packed for ultimate user experience, is more than South Africans can ask for. They have their offline store at Camps Bay, Cape Town where customers can go and check out exclusive intimate collections with full discretion.

Customers who choose our Désir coupon code are in for a big treat that gives them freedom of selecting the products without looking at their price.

Customer Care Services! 

Communicating with a Désir representative is swift where things are kept discreet. Below are the mentioned ways they can contact them.

  • Call: Reach out at +27 86099 4160 to call and ask for any query or issues regarding any of their services or products.
  • E-mail: Customers can also mail them at info@desir.co.za to explain their issues in detail or gaining knowledge on their services.
  • Form: customers can click on ‘contact us’ and fill-up the form where they can question them sending attachments as well.
  • Live Chat: For quick answers, customers can click on the live chat option and talk to one of their representatives.
  • FAQs: With system-generated FAQs, buyers can quickly look for solutions and resolve their issues.

Payments

Désir ZA has the highest level of security measures that online customers can avail. Their online payments are transferred through peach payments, which is the leading payment service provider in South Africa. Below are the mentioned ways customers can make payments.

  • Debit card
  • Credit card
  • Traditional EFT bank transfer
  • Ozow instant EFT

Look out for our Désir coupon code when you proceed to checkout to gain huge cash back and savings that will make your shopping experience stupendous. 

Returns, Refunds & Cancellations 

With the swift process, and supporting staff, customers don’t have to go through any hassle regarding Désir products. Below are the points depicting these policies.

  • For returns, customers need to contact them and send a picture of the received damaged product, with the order number and detail about the issue.
  • Most of the sex toys have one year warranty, which if get defected without deliberation, is sent to inspection, where they decide if it should go for repair, replacement, or for a full refund.
  • For issued refunds, customers will receive the amount through the same payment option they used for the transaction.
  • For cancellations, an order placed under R745 and a delivery fee of R150 will be canceled, where delivery fees are non-refundable. 
  • For other orders, customers can contact them and explain their issue in order to cancel their order.

Elegant Packaging With Discreet Delivery

Désir ZA believes in giving importance to all of their customers. Packaging of all the products is done in person, with specially customized materials that are placed in such a way that buyers feel overwhelmed when they unbox their product.

Discretion is also supported by them. All the details about customers are never leaked and never shared with anyone. Customers can even order online without login and receive their product with non-transparent packaging.

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