How do I change my delivery address?
Go to your profile, select “Delivery,” and make the necessary adjustments.
Can I request a special delivery time?
No, Ucook does not accept special delivery requests. Contact the courier partner for estimated delivery time.
What are Ucook craft meals?
Ucook craft meals are frozen, chef-curated ready-to-eat meals, flash-frozen for freshness.
How do Ucook Meal Kits work?
Customers choose meals and serving sizes from the available weekly menu. Ucook delivers fresh, pre-portioned ingredients with recipe cards for preparing each dish at home.
What types of Meal Kit options are available?
Ucook offers choices including Adventurous Foodie, Calorie Conscious, Carb Conscious, Quick & Easy, Veggie, and Simple & Save. Lunch and returning Fan Faves are also available among the meal choices.
Can customers change their Meal Kit choices?
Yes. Customers can adjust their meals, serving sizes, and delivery details before the weekly billing deadline. Changes should be completed before 9am on Wednesday for the upcoming delivery.
Does the Ucook Meal Kit plan renew automatically?
Yes. The Meal Kit plan rolls from one week to the next for convenient recurring deliveries. Customers can still change their selections, skip weeks, or pause the plan when needed.
Can customers pause their Meal Kit plan?
Yes. Customers can pause their plan through the Subscription section of their account. They can choose a future reactivation date or keep the subscription paused indefinitely.
When are customers charged for their Meal Kit order?
Meal Kit plans are billed every Wednesday at 9am for the following week's delivery. Customers should make changes or pause before this deadline to avoid the upcoming charge.
How do I cancel my Ucook subscription?
To cancel your subscription, email support@Ucook.co.za or pause your account directly.