What are Klook credits?
Klook credits are points earned from bookings or reviews, usable for discounts on future bookings.
Is Klook a reliable platform?
Yes, Klook is secure and offers comprehensive support, providing verified discounts and a safe booking process.
How long does it take for a refund?
Refunds may take up to 7 days for card payments, while PayPal refunds are immediate.
What is the Klook Price Match Guarantee?
If a better deal for the same activity is found, Klook matches the price. Simply submit a claim to receive a refund for the difference. Ensure all details are correct when making a claim. Refunds are processed after verification of the lower price. Always check the terms for price matching before booking.
How does the referral program work?
Refer friends to get a US$5 discount on future bookings once your friend completes their first booking.
Can I change or cancel my booking on Klook?
Yes, many bookings can be changed or cancelled, but it depends on the activity. Always check the cancellation policy before confirming.
Does Klook have a mobile app?
Yes, Klook has an easy-to-use app where you can browse, book, and manage your trips on the go.
What payment methods does Klook accept?
You can pay with credit/debit cards, PayPal, and other local payment options depending on your country.
Do I need to print my Klook voucher?
In most cases, no. You can simply show the e-voucher on your phone when you arrive.
Are Klook deals cheaper than booking directly?
Often yes, since Klook offers exclusive discounts, bundles, and promo codes that are not always available directly.
How do I contact Klook customer service?
You can reach support through the Klook app or website. Their team is available to help with bookings, payments, and refund issues.