How can I track my 6IXTY8IGHT order?
Track your 6IXTY8IGHT order through the order confirmation email details. Alternatively, log into your account and check the ‘my orders’ section for order status.
Is offline delivery to 6IXTY8IGHT stores available?
Offline delivery to 6IXTY8IGHT stores is only available for app orders. Website orders are delivered to home addresses. The app offers store pick-up at 25 outlets in Hong Kong.
What is the shipping timeframe for 6IXTY8IGHT orders?
6IXTY8IGHT ships orders within 3 to 7 business days. Delivery may take longer during sale periods. Contact customer care if your order status remains unchanged over seven days.
Are there any free shipping options available for 6IXTY8IGHT orders?
Orders over HK$299 qualify for a 6IXTY8IGHT free shipping code, avoiding extra delivery charges. Orders below this limit may incur a delivery fee based on location. Promo codes can reduce shipping costs.
What is the 6IXTY8IGHT returns policy?
Purchases are returnable within 30 days of delivery. Items must be unworn, unwashed, and in their original condition, with tags attached. Certain products like panties, socks, swimwear, and accessories are non-returnable.
How can the order number be checked?
An order confirmation email is sent after each purchase, containing the order number and status updates. Registered customers can find it under “My Order” in their account. Non-registered customers can use the “Tracking Information” link provided in the confirmation email to view details.
Will the product match the online image exactly?
Product colours may vary slightly due to lighting during photography or differences in screen displays. Customers who wish to see the exact colour and details can visit a physical store for a closer look before making a decision.
Why is the purchase price different from the price tag?
Prices may differ due to ongoing discounts or promotional events at the time of purchase. The final price is the one displayed by the system when the order is placed, regardless of the price on the physical product tag.
Can an order be collected from a physical store?
Online orders placed through the official website are currently delivered only by courier. Customers who prefer store pick-up can use the 6IXTY8IGHT app, which offers this service in around 20 stores across Hong Kong.
What happens if a delivery is missed?
If a delivery attempt fails twice, the parcel will be returned to the store and the order will be cancelled. Customers can request a redelivery by contacting the customer service team via email if a delivery is missed.