Is same-day delivery available for Dyson orders in Hong Kong?
Yes, Dyson offers same-day delivery for orders placed before 11:00 a.m. Standard free delivery is available for Hong Kong and Macau without a minimum spend, though a HK$50 fee applies for stair deliveries.
How do I activate my Dyson guarantee?
To activate the guarantee, simply register your product online by completing the necessary fields. During registration, you can also subscribe for additional updates and benefits related to your device. This ensures you get full support for your Dyson machine.
What does the Dyson warranty cover?
The Dyson warranty includes repair or replacement of defective machines due to faulty materials or workmanship within the warranty period. Dyson provides suitable functional replacements if specific parts are unavailable. Warranty claims are at Dyson's discretion. This ensures reliable product support.
Where does the Dyson Online ?
Currently, the Dyson delivers only to Hong Kong SAR and Macau. For orders requiring delivery upstairs or in locations without lifts, an extra HKD 50 per floor will be charged.
How does Dyson handle payments for pre-orders or out-of-stock items?
For pre-orders and out-of-stock items, Dyson may authorise up to the full amount on the card from order until delivery. If re-authorisation is needed, Dyson will contact the customer. This ensures the order is secured. The process is smooth and efficient.
Which areas do you deliver to?
The Dyson delivers to Hong Kong SAR and Macau. A handling fee of HK$50 per floor applies if goods need to be carried upstairs in buildings without lifts or if items are too large for the lift.
How can I track my order?
Orders are delivered by Maersk Logistics (Hong Kong) Limited or SF Express. For orders scheduled for delivery by Maersk Logistics, call +852 2300 3589. For unscheduled deliveries, contact the Customer Service Hotline at +852 3065 9666 or use WhatsApp.
What happens if my order cannot be delivered?
If an order is returned due to an incorrect address, refusal, or failed delivery, it can be sent again. However, the customer must pay the reshipping cost, and the original delivery fee will not be refunded.
Is same-day delivery available?
Same-day delivery is available for weekday orders placed before 11:00 AM, except in certain locations. It is not offered for areas like Outlying Islands, Sai Kung Town Centre, Stanley, and Repulse Bay. Actual delivery depends on order volume and SMS notifications.
What are the delivery times for Macau orders?
Orders placed before 11:00 AM usually arrive within 2 to 4 working days. Orders placed later will take an extra day. Delivery is handled by SF Express, with no service on Sundays or public holidays, and customs charges are the customer’s responsibility.