How can the delivery status of an order be checked?
Log in to "My Account" on the website to view the status of your order. You can track the delivery progress from there. This feature provides up-to-date information on your order's whereabouts.
What is the shipping timeline for orders?
After payment confirmation, orders are processed and shipped within 1-2 working days. Standard delivery usually arrives within 2-3 working days, with extra time needed for remote areas and outlying islands. This ensures timely delivery of your purchase.
How can an order be tracked and changes made to the delivery address?
Track your order using the waybill number in "My Account > My Orders". For tracking or address changes, contact SF Express. Any associated costs will be covered by the customer.
What are the shipping costs for orders?
Free shipping is available for orders exceeding HK$ 500 after discounts. Orders below this amount will incur a shipping fee of HK$ 30. This ensures clear and straightforward delivery charges.
Can I return or exchange products bought from specialty stores or counters online?
No, items bought in specialty stores or counters cannot be returned or exchanged online. If you need to return a product, please return to the original place of purchase.
How can I check the status of my order?
After you log in to your account, you can track your order in “My Orders.” You can also reach out by emailing cs@esteelauder.com.hk or calling 31014915 during office hours, which are Monday to Friday from 9 am to 6 pm.
Does Estée Lauder test on animals?
No. Estée Lauder does not test its beauty products on animals. They also strive to promote change in areas where animal testing is still mandated by law.
Who can join the Estée Club Membership Rewards Program?
The program is open to anyone 18 years or older with a valid email address and mobile number. Some employees, business partners, and suppliers may not qualify for certain benefits. You don’t need to purchase anything to join.
How do points and rewards work in Estée Club?
Members earn points with purchases and can redeem them for selected products, depending on availability. You must redeem points in person at Estée Lauder Hong Kong stores or counters. Points expire if not used by June 30th each year. On July 1st, your points reset to zero, and you start earning again.
Does my Estée Club membership expire?
Yes. If you do not redeem points or make a purchase for 24 months, your membership will expire. You can reactivate it anytime by logging back into your account.