What is Clinique's return policy?
Clinique provides a satisfaction guarantee, enabling returns or exchanges within a set timeframe. If not satisfied with a purchase, customers can return it. This policy ensures confidence and convenience when shopping for skincare and cosmetics.
Can an order be changed or cancelled after processing?
Modifications or cancellations may not be possible once an order is processed. For assistance, contact the Consumer Care Centre. They will provide support and explore available options to help resolve the issue.
Where does Clinique deliver?
Clinique currently accepts orders for delivery within Hong Kong, SAR of China only. International orders are not available at this time. Apologies for any inconvenience this may cause to international customers.
How can customers receive skincare consultations from Clinique?
Personalised skincare consultations are available both in-store and online. Clinique offers tools to help identify the best products for specific skin concerns. This ensures tailored advice and solutions for each individual's needs.
Does Clinique offer gift wrapping services?
Yes, gift wrapping is available for selected products. Choose this option at checkout or request it in-store for an added special touch.
Can customers join a loyalty or rewards programme?
Yes, Clinique offers a rewards programme where members can earn points on purchases and access exclusive perks. Sign up online or in-store to participate.
Are Clinique products allergy tested?
Yes, all Clinique products are allergy tested and fragrance-free. Each product undergoes rigorous testing to ensure it is safe for most skin types.
Does Clinique provide product samples?
Yes, samples are often provided with purchases. Availability may vary, and selected items may include complimentary samples at checkout.
Can I return an online purchase to a store?
In most cases, online purchases can be returned to a Clinique store within the return period. Bring proof of purchase for verification.
Does Clinique test on animals?
No, Clinique does not conduct animal testing. The brand follows cruelty-free practices in the development and production of its products.