What should be done if an order from Lookfantastic does not meet expectations?
Contact customer service to request an RMA number. If the product is damaged, use the 'Still need help' section. Ensure products are in their original condition; returns may be declined if found damaged by the customer.
How can an order be cancelled with Lookfantastic?
An order can be cancelled within 14 days of placement, including individual products. Confirmation will be sent via email, unless the order has already been packed and shipped. If shipped, follow the return policy and guidelines.
How can an order be placed on Lookfantastic?
Log in to your account and browse the products. Add desired items to your basket, then proceed to 'View Basket' when ready to checkout. Enter or confirm your address and payment details, review your order, and complete the purchase.
Why is my discount code not working on Lookfantastic?
Ensure that only one discount code is being used per order. Verify that the item isn't excluded from the promotion. If the issue persists, contact customer service for further assistance.
How long will it take for my order to be delivered?
Delivery times depend on the shipping option you choose at checkout. Each delivery method has its own estimated timeframe and cost. You can check the Delivery Information page for more details.
Where can I check the status of my order?
Sign in to your account and open your order history to see the latest updates. Once your order has been shipped, you'll also receive a confirmation email with tracking information.
What happens if my parcel is delayed?
Delivery delays can happen because of busy periods, weather conditions, or courier issues. Use the tracking link in your dispatch email to check the latest delivery updates. If you still need help, contact Customer Service.
Can my parcel be delivered if I am not at home?
Yes. Depending on the courier, your parcel may be left in a safe place, delivered to a neighbour, or taken to a nearby collection point. The courier will normally leave instructions if this happens.
What happens if an item is unavailable after I order?
If a product is out of stock, it will be removed from your order. You will receive an email about the change, and you will not be charged for that item. Any available items will still be sent.
Why was my payment not accepted?
Payment may fail if the card details are incorrect, the billing address does not match, or there are not enough funds available. Check your payment information and try again. If the problem continues, contact Customer Service.