How long does it take to receive a refund from Mabelle?
After the Quality Assurance Team approves the return, refunds are processed promptly. The reimbursement typically takes 4 to 6 weeks to transfer, with a 10% deduction for shipping and handling charges. Additionally, all free gifts must be returned to avoid further deductions.
What is the return policy for Mabelle orders?
Returns are accepted within 14 days of delivery if the order is in its original condition. All product-related items, including warranties and certificates, must be returned. Non-refundable products are not eligible for returns.
Does Mabelle offer free delivery?
Yes, Mabelle provides free delivery for all purchases, with options for store pickup. However, bulky and delicate items must be picked up in-store. International shipping for large or fragile gifts may incur additional charges starting at HK$200.
Is alteration available for Mabelle products?
Yes, alterations are available for products purchased both online and in-store at Mabelle. This service ensures that your jewellery fits perfectly. Simply visit the store or contact customer service for assistance.
Do I need an account to shop online?
Yes. You must log in or register as a MaBelle member to shop online. Being a member gives you access to special offers and benefits.
Can I cancel my order after payment?
Whether you can cancel depends on the order type. Standard online or mail-in orders can be canceled within 10 days. In-store pickup orders can be canceled before you pick them up. Custom-made and engraved items cannot be canceled once confirmed.
What are the delivery times and costs?
Online exclusive products and store merchandise take 2 to 4 working days. Engraved products take 6 to 8 working days. All delivery options are free.
How do I measure the right ring size?
Size guides and measuring tips are available on each product page. You can also reach out to a diamond jewelry consultant for advice.
Can I choose in-store pickup or mail delivery?
Yes. If you want in-store pickup, please mention it in your order. For mail delivery, include the recipient’s name, contact information, and address.
How long before my wedding should I get my ears pierced?
It’s best to check with a professional ear piercing consultant for personalised advice. You can also refer to the Professional Ear Piercing Experience section for more information.