How does the refund process work at Mr Porter?
The reimbursement process begins after the returned order is examined. Refunds can take up to ten days and will be issued through the original payment method. Ensure returned products are in their original condition to avoid any issues.
Can an item be amended or cancelled from an order?
Amendments or cancellations depend on the order status at Mr Porter. If the order has not yet been shipped, contact customer service for assistance. Once shipped, cancellations are not possible.
How can a received order be returned if it is unsatisfactory?
Orders can be returned within 28 days of delivery by using the registered email address and order number. Delivery executives will collect the order, ensuring products have their tags and are in original condition.
Is an account necessary to place an order at Mr Porter?
No account is required to place an order at Mr Porter. However, having an account provides additional benefits. Enjoy extra perks by registering for an account.
Do I need an account to shop?
No account is needed to place an order. Creating one helps with tracking, returns, and faster checkout in the future.
How do I reset my password?
Click ‘Forgotten your password’ on the sign-in page. You will then receive an email with a link to set a new one.
Can I return or exchange an item?
Yes, items can be returned or exchanged within 28 days. They must be unused with all tags attached. Complimentary collection or drop-off is available.
How can I track my order?
Once shipped, a tracking number will be emailed. Registered customers can also check delivery progress under ‘My Orders.'
Is free shipping available?
Free shipping is sometimes offered during promotions. When active, the discount will appear at checkout.
Do you offer price adjustments?
A price adjustment may be requested within seven days before a seasonal sale. The same style and size must still be available. Approved changes are given as store credit.