Can I pre-book lounge access for additional guests?
You can pre-book lounge access for yourself and up to four additional guests. Check the Lounge Information for any limitations on guest access.
How do I access the 'Airport Takeout' service?
Access the 'Airport Takeout' service by logging in to the Priority Pass app and visiting an airport terminal page. The offering will be displayed at the bottom of the page.
How can I update my card details with Priority Pass?
Update your card details in the 'My Details' section under 'Billing Details' if obtained through Priority Pass and with an online account. Outstanding fees will be settled within a few days after this process.
How can a Digital Membership Card be used immediately?
A Digital Membership Card can be used immediately upon joining if you have one. It activates automatically once the online account is registered. Confirm if you have one by checking under 'Account' on the app or 'My Priority Pass' on the website.
What benefits are included with a Priority Pass membership?
Priority Pass members can access 1,900+ airport lounges and travel experiences across hundreds of airports worldwide. Many lounges offer complimentary food and drinks, Wi-Fi, charging points, comfortable seating, and selected facilities such as showers, meeting rooms, or spa services.
Which membership plans are available?
Priority Pass offers Standard, Standard Plus, and Prestige membership plans. Each plan provides different levels of lounge access and visit allowances, allowing travellers to choose one that suits their travel frequency.
How can customers join Priority Pass?
Customers can apply for a membership through the official Priority Pass website. Some banks and credit card providers also include Priority Pass membership as part of their card benefits.
What can members use to access airport lounges?
Members can enter participating lounges using a Digital Membership Card in the Priority Pass app, a physical membership card, or an eligible payment card where supported. Accepted access methods vary by lounge, so customers should check the lounge listing before travelling.
Is it necessary to activate a membership card?
No. The physical membership card does not require activation before use. However, registering an online account gives members access to their digital card, account details, offers, and other online features.
Is card activation necessary for Priority Pass?
Card activation is not required, but activating an online account unlocks exclusive offers, discounts, and additional lounge options.