What is the warranty period for Jabra consumer products?
Jabra consumer products come with either a one (1) or five (5) year limited warranty, depending on the specific product. The warranty period starts from the date of purchase.
How can I obtain warranty service for my Jabra product?
To get warranty service, contact the authorized reseller where the product was purchased. Alternatively, visit Jabra's Support pages for more information. Have the defective product, proof of purchase, and reason for return ready.
What is the refer-a-friend program offered by Jabra?
Jabra's refer-a-friend program allows you to share a referral link with your friends, enabling them to receive a 15% discount on their purchase. In return, you'll receive a generous 25% discount for each successful referral.
Are there any limitations to the warranty coverage for Jabra business products?
Yes, the warranty does not apply if the product has been altered, repaired, or maintained by unauthorized parties. Additionally, using non-GN branded or certified accessories with the product voids the warranty.
How do I make sure my Jabra headset fits comfortably and sounds its best?
Adjust the headband until it sits securely and the ear cushions fully seal around your ears. A proper fit helps ensure great sound quality and allows Active Noise Cancellation to work effectively
My Jabra headphones suddenly lost all paired devices and settings. Can I reset them quickly?
Yes. Simply press and hold the Volume Up and multifunction button together for about 5 seconds while your device is powered on. After the reset, you’ll need to re-pair it with your phone or computer.
I answered a call on my phone, but the audio stayed in the phone, why?
That often happens because the call audio didn’t transfer to your headset. Make sure to press the “Answer call” button on the Jabra device directly. This brings the sound back to the headset.
How can I change settings on my Jabra headset without a computer?
Use the headset’s built-in voice-guided menu. It will guide you through the settings step-by-step. If you prefer, you can customise everything digitally using the Jabra Direct software.
Where can I find manuals, how-to guides, or video tutorials for my product?
Visit the Jabra Support Center. There, you can search by product name and find manuals, videos, compatibility guides, firmware, and this FAQ library.
Are Jabra earbuds water-resistant?
Many models resist sweat and water, but it varies by product. Always check the product details to confirm.