How can customers get immediate replacements for logo-marked products at Advice?
During the Hot Swap period, customers can get immediate replacements at the head office or branch. Check the insurance code for warranty duration: "3" for 3 years and "2" for 2 years. Options for out-of-stock items include requesting a refund, exchanging with added payment, or waiting for the product claim.
What should customers do upon receiving their product from Advice?
Inspect the product box and item within 24 hours of receipt. Report any damage or issues by contacting Advice at 1491 or 02-908-8888. Customer service is available Monday to Saturday from 9:00 a.m. to 10:00 p.m.
How is credit card payment processed at Advice?
Customers are redirected to the Kbank website to enter their credit card details and click "Continue." An OTP code is sent to their phone for verification. Accepted cards include Visa and MasterCard from Thai bank branches.
How can customers purchase products from Advice?
Log in or sign up on www.advice.co.th, browse and select products, then add them to the cart. Apply discount codes, confirm shipping details, choose the delivery method, and select the payment option. Complete the order by clicking "Proceed to payment" to receive a confirmation.
What are the shipping costs and delivery options at Advice?
Shipping costs vary based on order amount and location, with orders over ฿500 qualifying for free shipping. Express delivery options include a 2-hour service for ฿400 and a 3-5 hour service for no charge. Standard delivery usually takes 1-3 business days.
How can customers order and receive products from Advice?
Customers can order from nearby branch stores, check availability online, and schedule delivery within 1-2 days or by appointment. Alternatively, order through the website or app for delivery in 1-3 business days. Pick-up options include branch locations or the head office.