What is the return policy at American Eagle?
American Eagle allows returns within 30 days from the delivery date. Ensure the item is in its original condition with tags intact for a hassle-free return. Returns not following the guidelines may be declined.
Does American Eagle offer free shipping?
Yes, American Eagle provides free shipping on orders costing HK$700 or more. This offer helps you save on delivery fees. Enjoy shopping with the added benefit of free shipping on qualifying orders.
Can you return items to American Eagle without the original tags?
No, items must be in their original condition, including intact tags, to be returned to American Eagle. Returning an item without a tag may result in a declined request. Always follow the return policy guidelines.
Can you modify your order after it has been placed with American Eagle?
No, modifications such as cancellations, address changes, and delivery method adjustments are not possible once an order is placed. Items can be returned for a refund upon receipt. Place a new order with the desired specifications.
Can I cancel or change my order?
Orders are processed immediately, so cancellations or changes are not possible. Please check all details before placing an order.
Why is my order taking longer to ship?
Security checks may delay dispatch for up to five working days. Tracking details will be emailed once shipped.
Will I be charged extra fees or taxes?
All prices include duties, taxes, and customs fees. Banks may charge international transaction fees separately.
Why is there a pending charge on my card?
A temporary hold is placed when you order. The payment is processed only after shipping.
Can I delete my account?
Submit a deletion request via the online form. Confirmation is sent once the process is complete.
Can I use a gift card on this site?
Gift cards from American Eagle APAC stores or its main website cannot be used here.