What is ASOS Premier, and how does it benefit frequent shoppers?
ASOS Premier offers unlimited express delivery on orders over HK$ 300. It also provides free standard delivery on all orders. For a subscription fee of HKD 419, shoppers get no-cost shipping for a year. This service is available for orders to Hong Kong. It offers significant savings and added convenience.
What is ASOS’s returns policy for orders from Hong Kong?
Customers have 28 days to return orders to ASOS and 14 days to return sale items. To receive a full refund, ensure the products adhere to ASOS’s returns policy. Refunds are processed within 14 days after the return.
Can I shop on ASOS using a mobile app?
Yes, the ASOS app is available for both Android and iOS devices. The app provides access to over 800 brands and offers features like back-in-stock notifications, outfit inspirations, and order-related alerts. Users can also enjoy a personalised feed and exclusive app-only deals.
How do I purchase an ASOS gift voucher?
To purchase an ASOS gift voucher, simply add the desired amount (ranging from HK$200 to HK$1000) to your cart. You can send it to the recipient’s email address. Additionally, you can choose the gift card style and personalise it to suit your preferences.
How will I track my ASOS order?
Log in to your account, go to ‘My Orders’, and select the order you want to track. Click the ‘Track Parcel’ button to check your delivery updates.
Where can I find my delivery date?
You can find your estimated delivery date in your Order Confirmation email or by checking ‘My Orders’ in your ASOS account.
What should I do if my order never arrives?
If your package doesn’t arrive 30 days after the estimated delivery date, reach out to their Customer Care team. They'll investigate the issue for you.
How long do I have to return an item?
You have 28 days from the date your order was delivered or prepared for pickup to return your items.
Is there any size chart available on the website?
Use the ‘Size Guide’ button on the product page in the ‘Size & Fit’ tab. You will find helpful charts and size conversions there.
Is it possible to cancel my order from ASOS?
Yes, you can cancel your ASOS order, but only within a short time after placing it. Once your order is confirmed, you have a limited time to make changes or cancel it.