How can you return an order to Cotton On for a refund?
Return your order to the nearest Cotton On store or via post within 10 days for a refund. Ensure you carry proof of purchase and meet the return policy terms. Note that exchanges are only possible in-store.
How does Cotton On's delivery service work in Hong Kong?
Cotton On offers free delivery on orders over HK$300, arriving within 5-7 business days. Orders below this amount incur a HK$40 shipping fee, but promo codes can provide savings. Free store-to-door service is available for domestic orders.
Can you earn rewards as a Cotton On & Co Perks member?
Yes, as a Cotton On & Co. Perks member, earn AU$30 in rewards for every AU$300 spent in-store or online. Join any of the five-brand stores to get your Perks card. Start enjoying exclusive member benefits immediately.
How can you track your Cotton On shipment?
After dispatch, a tracking number is sent via email. Use this number to monitor the status and location of your shipment. Stay updated on your delivery's progress until it arrives.
Does Cotton On offer exchanges?
Yes, exchanges can be made in-store within 10 days of purchase. The item must be in original condition with tags attached. Online orders can also be exchanged in-store.
What payment methods are accepted at Cotton On ?
Customers can pay using major credit and debit cards. Online shoppers can also use PayPal for secure transactions. The website clearly displays all accepted payment options at checkout.
Does Cotton On sell gift cards?
Yes, both physical and digital gift cards are available. They can be used across Cotton On brands in-store and online. Gift cards are a flexible option for any occasion.
Are there student discounts at Cotton On ?
Cotton On offers student discounts through select verification platforms. Eligible students can save on fashion and accessories by verifying their status online. Discounts are applied at checkout once approved.
How can I apply a Cotton On promo code?
Enter your valid promo code in the box at checkout before payment. The discount will be applied instantly to your order total. Only one promo code can be used per transaction.
Does Cotton On hold seasonal sales?
Yes, seasonal and promotional sales are offered throughout the year. Customers can enjoy discounts on clothing, accessories, and lifestyle products. Signing up for the newsletter ensures you never miss these deals.