How can a return or refund be requested for Flower Chimp?
To request a return or refund, contact Flower Chimp customer care within 24 hours of delivery. Ensure the flowers are in the same condition as delivered and provide images of any defects. State your reason for the return when filing the request.
What are the delivery slots available for Flower Chimp?
Flower Chimp offers two delivery slots. The first slot is from 9:00 AM to 1:00 PM, requiring orders to be placed 24 hours in advance. The second slot is from 1:00 PM to 6:00 PM, available for orders placed the same day before 1:00 PM.
Is a self pick-up option available at Flower Chimp?
No, Flower Chimp does not currently provide a self-pick-up option. All orders are delivered to the specified destination at the chosen time. Deliveries are handled by their trusted delivery partner. Customers can rely on timely and efficient delivery service.
Can Flower Chimp orders be cancelled?
Advance orders can be cancelled by 12 PM one day before the scheduled delivery date for a full refund. Same-day and on-demand delivery orders cannot be cancelled as they are processed immediately. Contact Flower Chimp customer care for assistance with cancellations. This ensures clarity on the refund and cancellation process.
How will I know if my order is confirmed?
After you place an order, you will receive a confirmation email automatically. If you don’t see it in your inbox, check your spam or junk folder.
Can I place an order over the phone?
Right now, you can't place orders over the phone. All purchases should be made directly on the Flower Chimp website for quicker and safer processing.
Do all flower arrangements come with a vase?
Not every bouquet includes a vase. Only arrangements that are shown with one will arrive in a vase. Hand bouquets are delivered without a vase.
How do I keep my flowers fresh for longer?
Remove leaves that sit below the water line. Trim the stems every few days. Change the water regularly. Keep them away from direct sunlight to help.
Is express delivery available everywhere?
Express Delivery is currently limited to major city areas. For a flat fee, your order can arrive within 120 minutes of purchase in eligible locations.
Can I request special instructions for delivery?
Yes, during checkout there is a “Delivery Instructions” box. You can provide specific requests for the delivery team, and they will try their best to follow them.