What is the return policy for Harvey Nichols?
Harvey Nichols allows returns within 14 days from the delivery date. Products must be returned in their original, unused condition with all tags intact. For defective items or manufacturing faults, contact customer services for a replacement.
Can an order be adjusted or cancelled after purchase?
Once an order is confirmed, modifications or cancellations might not be possible. Contact customer service immediately for assistance. They will help determine if any changes can be made.
How can an order be tracked after dispatch?
Once dispatched, a tracking number will be sent via email. Use this number on the website's tracking page or through the designated courier service. This allows you to monitor the delivery status of your order.
Does Harvey Nichols offers international shipping?
Yes, international shipping is available to various destinations. Check the Shipping Information page for detailed delivery times and charges. This ensures you are informed about all shipping options and costs.
How long does it take to receive a refund?
Refunds are processed through the original payment method within 30 days of receiving your return. Card refunds may take up to 10 working days, depending on your bank.
Can I return products to a Harvey Nichols store?
Yes, you can return items to Harvey Nichols stores in the UK, Dublin, or Hong Kong. Bring the item and your Dispatch Note with you. Your refund will be sent to your original payment method.
Can I exchange an online order?
No, online purchases cannot be exchanged at this time. If you want a different item, place a new order and return the original item for a refund.
Will I be refunded for shipping costs?
Refunds are issued for the cost of the returned item only. Original delivery charges cannot be refunded.
Can I refer more than one friend?
Yes, you can share the offer with several friends. Each friend will get 10% OFF their first order. You’ll also receive 10% OFF your next order after each successful referral.