What should I do if there are fitting issues with Ralph Lauren blazers or dresses?
If there are fitting issues with your blazers or dresses, you can use the alteration services available for Purple Label and Collection apparel. These services are offered for full-price items at Ralph Lauren stores. Present your invoice and pay an alteration fee to avail of this service.
What gift options does Ralph Lauren offer?
Ralph Lauren offers a wide selection of gift cards for men, women, boys, girls, and babies. You can explore the Polo Bear Shop, custom shop, and other collections for various gift options. Premium gift box packaging in Ralph Lauren's signature style is also available.
How can I get free delivery from Ralph Lauren?
For free delivery, place an order over HK$1000. Orders below this amount incur a HK$50 shipping charge. Delivery typically takes 3 to 5 business days after processing.
What is Ralph Lauren's return policy?
Ralph Lauren allows returns and exchanges within 14 days for full-priced items. Sale items must be returned within seven days. Items must be in their original condition, with tags and packaging intact. A return processing fee of HK$50 applies for domestic returns.
What benefits are available when creating an account?
Customers with an account can check their order status, view their purchase history, save favourite items, and enjoy exclusive offers. Eligible members may also receive benefits such as birthday offers and promotional updates.
Which items cannot be returned?
Personalised products, certain home items, opened fragrances, and selected hygiene-sensitive products are generally not eligible for returns unless they are faulty. Customers should review the return policy before completing their purchase.
Can customers exchange an item for another size?
Exchange availability depends on the shopping region and product. Where exchanges are not offered, customers can return an eligible item for a refund and place a new order for their preferred size or colour.
How are refunds processed after a return?
Refunds are issued after the returned items have been received and inspected. Once approved, the refund is credited to the original payment method. Customers receive an email confirmation after the return has been processed.
Where can customers check their order status?
Customers can sign in to their account to view their order history and check the latest order status. Those who placed an order without an account can also use the order tracking feature provided on the official website.
Can I return goods bought online in Ralph Lauren stores?
Yes, goods bought online can be returned or exchanged in any Ralph Lauren store. Ensure you have a valid proof of purchase when returning items in-store.