How can I initiate a return?
Log into your account, go to the 'My Purchases' tab, select the Ongoing or Completed tab, choose the specific order, and select the Cancel/Return option. Returns must be initiated within the 3-day Return Policy window.
How long do refunds take to process?
Refunds are typically processed within seven business days of receiving the item. Bank Transfers usually take 3-5 business days, while Credit Card refunds may take 7-14 business days. An email notification will be sent once the refund is processed.
What is the process for placing an order?
Select the desired item, add it to the shopping bag, proceed to checkout, and fill in the billing/shipping information. Then, continue to pay, select a payment method, accept the terms and conditions, and make the payment.
How do I cancel a purchase?
Log in to your account, go to 'My Purchases,' and follow the cancellation process. Alternatively, contact Customer Support via phone, LiveChat, or email (info@theluxurycloset.com) for assistance.
Why am I having trouble logging in to my account?
Login issues may come from network problems or browser conflicts. Trying a different device or network, or clearing the browser history, usually fixes the problem. If the issue continues, customers should email info@theluxurycloset.com and provide their device type, operating system, and browser details for more help.
How can I add or edit my address on my profile?
To update an address, click the name at the top right corner and select “My Profile.” Make the necessary changes in the address section and then click “Update” to save the information. This makes sure orders go to the right location.
When will promo credits from a purchase be credited to my account?
Promo credits earned from a purchase will show up in the account seven days after delivery. These credits can be used for future purchases once they are available in the account balance.
How quickly are refunds in the form of My Credits processed?
Refunds issued as My Credits are added to the customer's wallet within 48 hours. This allows for quick reuse of the funds on another order.
Can the payment method be changed after placing an order?
The payment method cannot be changed after an order is placed. If it's eligible for cancellation, the order can be canceled and then reordered using the preferred payment method.
How can I register on The Luxury Closet?
Individuals can register by clicking the provided link or using the "Sign-in" button at the top right corner. Additionally, users can register using their Google or Facebook accounts.