How can I initiate a return?
Log into your account, go to the 'My Purchases' tab, select the Ongoing or Completed tab, choose the specific order, and select the Cancel/Return option. Returns must be initiated within the 3-day Return Policy window.
How long do refunds take to process?
Refunds are typically processed within seven business days of receiving the item. Bank Transfers usually take 3-5 business days, while Credit Card refunds may take 7-14 business days. An email notification will be sent once the refund is processed.
What is the process for placing an order?
Select the desired item, add it to the shopping bag, proceed to checkout, and fill in the billing/shipping information. Then, continue to pay, select a payment method, accept the terms and conditions, and make the payment.
How do I cancel a purchase?
Log in to your account, go to 'My Purchases,' and follow the cancellation process. Alternatively, contact Customer Support via phone, LiveChat, or email (info@theluxurycloset.com) for assistance.
How can I register on The Luxury Closet?
Individuals can register by clicking the provided link or using the "Sign-in" button at the top right corner. Additionally, users can register using their Google or Facebook accounts.