How long do I have to return an order from Mr Porter?
Customers have 28 days from the day they receive their order to return it. The return must follow the guidelines provided by Mr Porter for a successful return process.
What is the condition required for a return to be accepted?
Products must be in their original condition, with tags intact, and returned in their original packaging. Mr Porter reserves the right to cancel the return if these conditions are not met.
How long does it take to receive a refund from Mr Porter?
Refunds are processed within 24 hours after a return is successfully inspected. However, it may take up to 10 days for the refunded amount to appear in the original payment account.
Does Mr Porter offer free delivery?
Yes, Mr Porter provides free delivery on all orders, helping customers save on shipping costs.
Do I need an account to place an order?
An account is not required to shop. Creating one, however, makes it easier to track orders, request returns, save payment details, and keep a wish list of items.
What packaging options are available?
Orders can be delivered in premium or basic recyclable packaging. Shoes arrive in designer boxes inside plain packaging, while sale items are always shipped in basic packaging.
How can I reset my password?
If the password is forgotten, select the ‘Forgotten password?’ option on the sign-in page. A reset link will then be emailed to update the account securely.
Can I cancel an order?
Order changes depend on status and may include cancellations or size adjustments. Adding new items is not possible, so it is best to contact customer care quickly.
Can I use my own courier for returns?
Yes, returns can be sent using a chosen courier. The sender assumes responsibility for safe delivery, and a trackable service is recommended to avoid issues.
How can I find the right size?
Sizing can differ between designers. Check the ‘Size and Fit’ tab on each product page for guidance.