How can a new HSBC card be activated?
You can activate your card with the HSBC app or by calling the hotline. For both credit and debit cards, just follow the steps under 'Manage cards' in the app.
How does one activate an HSBC credit card using the app?
Log in to the HSBC app, choose your credit card account, click 'View more,' then select 'Manage cards' to activate your card.
How can an HSBC debit card be activated?
Open the app, pick your bank account, click 'Manage cards,' and select 'Activate physical card' to finish activating your card.
What should a new user do to register on the HSBC app?
Download the app and register with your Singpass app. Just follow the instructions to finish signing up and unlock all the app’s features.
How is the HSBC card activated through the hotline?
Call 1800-HSBC NOW (1800-4722 669) or, if you’re overseas, call (65) 64722 669. Press '*', then '4' for card activation, and follow the instructions given.
How is the HSBC app set up on a new mobile device?
You can only install the app on one device at a time. Make sure to follow the steps on your old device before switching, or contact HSBC if you need any help.
What if the old phone is unavailable for app setup?
If you’ve lost your old device or have any issues, call HSBC or visit a branch. They can help you set up the app on your new device.
Can HSBC credit cards be used overseas with the magnetic strip?
The magnetic strip isn’t set up for overseas use by default, but you can still use your card online or with chip transactions.
How is overseas magnetic strip usage enabled on an HSBC credit card?
Call the hotline, press '*', then '5' for Overseas Enrolment, and follow the instructions.
Why might an HSBC bank account application be declined?
Your application might be declined if you don’t meet the eligibility criteria, haven’t provided enough documents, have a poor account history, or due to some regulatory reasons.