Is it possible to update the shipping address after placing an order?
Address changes are not allowed once the order is placed. If delivery fails, the package is returned to the warehouse, and a refund is processed back to the original payment method.
How long does it usually take for orders to be delivered?
Once the order leaves the warehouse, it typically takes between 2 to 10 business days for delivery. An email confirmation is sent when the package is handed over to the courier.
What benefits does RazerStore Rewards offer?
RazerStore Rewards is a free membership program that allows members to earn Razer Silver on qualifying purchases. The Silver can be redeemed for Razer products, games, and lifestyle items.
How can customers check the status of an order?
Customers can track their order by logging into their Razer account and viewing the Order Status page. Those who completed their purchase as guests can use the tracking link included in their order confirmation email.
Does Razer offer product exchanges?
No. Razer does not provide a direct exchange service for online purchases. Customers who require a different product should return the eligible item for a refund and place a new order separately.
What should customers do if a faulty or damaged product is received?
Customers should contact Razer Customer Support as soon as possible after receiving the item. Faulty or damaged products should be reported within 7 days of delivery, and photographs may be requested to help process the claim.
When are refunds issued after a return?
Refunds are usually processed within 14 business days after the returned item reaches the returns centre and passes inspection. The refund is then credited to the original payment method, although banks may require additional processing time.
Can customers change the shipping address after placing an order?
No. Orders are sent for processing immediately after they are confirmed, so the shipping address cannot normally be changed. Customers should carefully review their delivery details before completing the purchase.
How can customers contact Razer customer support?
Customers can contact Razer through the official Support Centre by submitting an online support case or using the live chat service. Assistance is available for orders, returns, warranty claims, technical support, and product enquiries.
Are taxes already included in the prices shown?
Taxes or VAT are applied based on the shipping address. The prices displayed include expected taxes, which cannot be modified after placing the order.