Can I track my Roses Only order?
Roses Only does not offer tracking or an estimated delivery time. For shipment status, contact the customer service team at +65 6256 1818.
Does Roses Only offer refunds?
Refunds are only provided for non-delivery cases. For quality issues, replacements are offered. Refunds apply to the original payment method, excluding promotional and undeliverable items.
How does Roses Only’s same-day delivery work?
Roses Only offers same-day delivery in Singapore for S$9. Place orders by 5 pm on weekdays or by 12 pm on Saturdays for weekend delivery.
Is priority delivery available for Roses Only?
Yes, priority delivery ensures arrival within two hours of your chosen time slot. This service costs an additional S$34.
How long do Roses Only flowers last?
With proper care, the flowers should last 3 to 5 days. If they wilt within two days despite following care instructions, Roses Only may replace them upon receiving photos.
What gifts can customers order from Roses Only?
Roses Only offers premium long-stem roses, flower bouquets, preserved roses, gift hampers, chocolates, candles, teddy bears, and other thoughtful gifts for birthdays, anniversaries, and special occasions. Customers can also choose from luxury floral arrangements for personal and corporate gifting.
Does Roses Only provide same-day delivery?
Yes. Same-day delivery is available for weekday orders placed before 5:00 PM and Saturday orders placed before 12:00 PM. Delivery slots and fees may vary, especially during seasonal events and peak periods.
What happens if the recipient is unavailable during delivery?
If the recipient is unavailable, the driver will try to leave the gift in a safe location based on the delivery instructions. If no suitable place is available, the order is returned and a redelivery fee applies. Customers may also arrange collection from the Roses Only office.
Can customers cancel or amend an order?
Orders can only be cancelled or amended before they are prepared or dispatched. Cancellation requests made at least 24 hours before delivery may incur an administrative fee, while orders already in preparation or with the courier cannot be cancelled.
What is the cancellation policy for Roses Only orders?
Cancellations do not result in refunds, only store credit. You can receive store credit if the cancellation occurs within two days of the scheduled delivery date.