How long do refunds take on AliExpress and how can customers track them?
Refunds usually take 1-10 business days, depending on the buyer's bank. After processing, check the order detail page to confirm the refund status. Contact the bank with the ARN (Acquirer Reference Number) for further assistance.
What steps should customers take if they are not satisfied with their AliExpress purchase?
First, contact the seller to discuss a solution, providing clear photos or videos of the issue. If unresolved, apply for a return or refund within the specified time frame. If Free Return service is included, return the product within 15 days.
When can customers open a return or refund request on AliExpress?
The option becomes available from the 8th day after dispatch until the 15th day after delivery or receipt confirmation. If the package is still in transit, a request can be opened after the delivery time has elapsed. Customers have 15 days to open a dispute post-delivery time.
How can customers cancel their orders on AliExpress?
Unpaid orders can be cancelled directly via the "Cancel Order" button. For paid orders, click "Request Order Cancellation" and choose a reason.
What does "Payment Processing" status mean for an AliExpress order?
"Payment Processing" means the items are reserved, and the purchase price remains unchanged. Payment processing might take up to 3 hours, especially during high traffic periods. No need to make another payment while in this status.
Which categories can be sold on AliExpress?
Sellers can offer clothing, electronics, home goods, sports items, beauty products, and more. Some categories, like beauty, jewellery, and wigs, need special authorisation.
What fees apply to sellers?
A commission of 5% to 8% is charged per sale, depending on the category. No listing fees apply.
Who can register as a seller?
Only registered companies and self-employed individuals with valid documents can sell.
Are there fixed monthly costs?
No fixed monthly charges apply. Sellers only pay a commission when an item is sold.
Do all categories need special approval?
No. Most are open to all sellers, but some require prior authorisation.