What is Charles & Keith's return policy?
Charles & Keith offers a 30-day return policy, allowing products to be returned within 30 days of purchase. Items must be in their original condition and accompanied by the original receipt or proof of purchase. This policy ensures a hassle-free return experience.
What are the shipping options at Charles & Keith?
Charles & Keith provides free standard shipping on orders over HKD 350. For express delivery, free shipping is available on orders exceeding HKD 1,000. This express option offers faster delivery times for a better shopping experience.
How can you ensure a Charles & Keith dress fits correctly?
Consult the size guide available on the Charles & Keith website or in-store. Pay attention to specific sizing recommendations and fit notes. This ensures an accurate fit for a stylish and comfortable look.
Can you make changes to your order after it has been processed?
Once an order is processed, modifications such as changing size or colour, adding or removing items, or altering the payment method are not possible. For assistance, contact customers@charleskeith.com or use live chat.
Does Charles & Keith offer gift wrapping?
Yes, Charles & Keith provides gift wrapping for selected items. You can choose this option during checkout if it’s available for your purchase.
Can I track my Charles & Keith order?
Yes, after your order has been shipped, you’ll receive an email with a tracking number and link. Use this to check the delivery status anytime.
Does Charles & Keith have a store locator?
Yes, you can find the “Store Locator” section on the Charles & Keith website. It shows all store addresses, contact numbers, and opening hours.
What payment methods does Charles & Keith accept?
They accept major credit cards, debit cards, and selected digital wallets for online purchases. Availability may vary by region.
Does Charles & Keith have a loyalty or rewards programme?
Yes, Charles & Keith offers a membership programme where you can earn points on purchases and enjoy member-only perks. Sign up for free on their website.
Does Charles & Keith offer international shipping?
Yes, Charles & Keith ships to many countries. Shipping costs and delivery times vary depending on the destination.