Does FarEastFlora.com offer international delivery?
FarEastFlora.com delivers online orders to over 160 countries through a network of around 60,000 floral companies. Use the FarEastFlora.com free delivery code for complimentary delivery on your online order. Enjoy global delivery at no additional cost.
How do you place an order at FarEastFlora.com?
To place an order at FarEastFlora.com, browse the selection and choose your items. Proceed to checkout, provide delivery and payment information, and confirm your order. A confirmation email with relevant details will be sent after processing.
How are refunds processed at FarEastFlora.com?
Refunds are issued within 14 days of receipt after confirming your order qualifies. The refund process begins once the order has been verified. Ensure all return conditions are met to qualify for a refund.
What are the delivery fees and self-collection options at FarEastFlora.com?
Normal delivery fees range from HK$100 to HK$500 per item, depending on the area. Self-collection is available at G/F, Cambo House, 184 Prince Edward Road West, Mongkok, Kowloon, subject to availability. Choose the option that best suits your needs.
Can orders be cancelled after purchase?
Orders cancelled more than 48 hours before delivery incur a 50% fee. Within 48 hours, the full amount is forfeited. Cake orders cannot be cancelled once placed.
What is the returns policy?
For flowers, contact customer service within 24 hours. For non-perishables, reach out within 48 hours. Photos are required, and approved refunds are processed within 14 days.
Do you offer same-day delivery?
Yes, same-day delivery is available for orders placed before the cut-off times shown on product pages. Peak season orders may have earlier cut-off times due to high demand.
Do you deliver to restricted areas?
Yes, but some places like Marina Bay Sands and Jurong Island require security clearance. Additional fees may apply, and clearance issues may delay delivery.
What should I do if my flowers are damaged?
Contact customer service within 24 hours for flowers or 48 hours for non-perishables. Photos of the item are required to review the request.
Are there age restrictions for alcohol deliveries?
Yes, recipients must be at least 18 years old and present valid identification. If verification fails, the alcohol portion will be cancelled.