What is the return policy for Foreo products?
Customers can return unopened Foreo products within 14 days from the delivery date for a full refund. Ensure the items are in their original packaging. This policy guarantees a hassle-free return process.
How are refunds processed for unopened Foreo products?
Refunds are initiated once Foreo receives and inspects the returned items. The inspection ensures the products are unopened and in original condition. This process ensures customers receive their refunds promptly.
What is the warranty period for Foreo devices?
Foreo devices come with a two-year warranty from the original purchase date. Certain countries may have longer minimum warranty periods as mandated by national law. This warranty ensures coverage for any potential issues.
How do you charge a Foreo device?
Gently insert the USB cable or charger cable into the device's charging port. The LED will emit a steady glow once fully charged, typically within about one hour. This ensures the device is ready for use.
How long will delivery take?
After you place an order, we ship it within one working day. Delivery typically takes three to five working days, depending on where you are. You can check the status at any time by logging into your account.
Can I cancel an order after it has been shipped?
Unfortunately, once an order has left the warehouse, it cannot be cancelled. However, you can return the unopened package within 14 days for a refund.
Is it safe to pay online?
Yes, your details are protected because no credit card information is stored. If you prefer another method, fill out the Help Desk form, and we will arrange an alternative payment option.
Does my Foreo device come with a warranty?
Yes, every Foreo device comes with a two-year warranty from the purchase date. This warranty covers defects from faulty materials or workmanship when used normally.
Do I get a discount on my first order?
Yes, if you subscribe to the newsletter, you will receive 10% OFF your first purchase.
What should I do if I can’t place an order?
If your order doesn’t go through, try again or switch to a computer instead of a phone or tablet. Using Mozilla Firefox may also help since the site works best with this browser. If it still fails, take a screenshot and contact the Help Desk.