What happens if a delivery attempt is missed?
The delivery provider will make up to two additional attempts. If unsuccessful, they will leave a message or contact the customer to arrange re-delivery. If not delivered within 12 days, parcels are returned to Zalora's warehouse.
How are refunds processed?
Refunds for paid orders are processed within one working day. The payment is reflected in the account according to the stated refund time frames.
How do I cancel my order?
To cancel an order, contact the Customer Service Team. Order cancellation is temporarily disabled. Once packed, orders cannot be cancelled. Cash on delivery orders can be refused upon delivery.
When will my order be confirmed?
After checkout, customers receive an order number. The order is confirmed after security and finance checks are complete. An order confirmation email with all details is then sent.
How do I remove a saved card?
Log in to the Zalora account and navigate to "My Account.". Go to "My Store Credit" and remove the card by clicking the trash can icon.
How do I verify my Zalora account?
You need to verify your email address after registering. An OTP will be sent to your registered email. You can click the “verify email” link or enter the OTP on the verification page. Once confirmed, your account will be active and ready to use.
What is an SKU code on Zalora?
You can find the SKU in the product details section. It is a unique combination of numbers and letters for tracking products. Each color of the same product has a different SKU. You can check it by selecting a color and scrolling down the page.
How can I find my size quickly on Zalora?
You can use the size filter to view only items in your size. It is available in Women’s, Men’s, Clothing, Shoes, Sports, and Modest Wear. For Sports, select a subcategory first. When browsing promotions or “New In” items, choose a category before applying the filter.
How can I view only VIP-eligible items on Zalora?
You can use the “VIP” filter in the catalog to find them. VIP-eligible items have a “VIP” label in the product listing. This filter is available on the Zalora app. It helps you quickly browse products with exclusive VIP benefits.
Can voucher codes be combined with other promotions?
Voucher codes typically cannot be combined with other promotions for the same item. Check for brand or item exclusions and review specific terms and conditions associated with each voucher.