Do you offer tracking for deliveries?
Yes, all deliveries are fully tracked. Once your parcel has been shipped, you'll receive a tracking link via email or you can track your order directly in 'My Orders' on their website.
When can I expect my delivery to arrive?
Deliveries typically take 6 working days, Monday to Friday, excluding weekends and public holidays.
What if I'm not available to receive my parcel?
If you're not available, their delivery partner will leave a calling card with instructions.
How long do I have to return an item?
You have 28 days from the date of delivery to return an item for a refund. However, certain sale items must be returned within 14 days. Please ensure the item is in its original condition with tags attached.
What if I receive a faulty item?
If you receive a faulty item, please return it as soon as possible. Select 'Faulty' as the reason for return, and we'll arrange a refund or replacement for you.
Do you offer free delivery?
Yes, free standard delivery is available on orders over a certain amount. The exact details will be shown at checkout.
Can I change my delivery address after placing an order?
You can update your delivery details before the parcel is shipped by contacting customer support.
How do I return an item?
You can start a return through the 'My Orders' section on the website and follow the steps provided.
When will I get my refund?
Refunds are usually processed within 7–10 working days after the returned item is received.
Can I exchange an item instead of a refund?
Exchanges may be available depending on stock. If not, you can return the item for a refund and place a new order.