How does Calvin Klein handle standard deliveries?
With standard delivery, you will receive an email confirming your shipment, including a tracking number. The email will provide links to NinjaVan and SF Express websites. The courier will contact you directly regarding your delivery.
How long does it take for orders to arrive?
Standard delivery usually takes between 5 to 7 working days, depending on your location within Singapore.
Do I have to pay for returns?
Calvin Klein offers one free return on orders of S$150 or more. For orders below S$150, a processing fee of S$5 will be applied to domestic returns. This fee will be deducted from the refund amount for any returned items with the proper return code.
How can I track my order?
Track your order status using the NinjaVan and SF Express websites. For assistance, you can also contact Calvin Klein Customer Service at 800-852-3389 or email customerservicesg@calvinklein.com.
What's the timeframe for returns?
Returns must be initiated within 14 calendar days from the shipping date on the proof of purchase. Calvin Klein reserves the right to refuse returns if they are sent after this period or if items are not in their original condition.
Do I need an account to make a purchase?
No account is required to place an order. Guests can shop freely. However, registering offers useful benefits like order tracking, faster checkout, and storing address or card details. Shoppers can also create a Wish List to save favorite products for later.
How can I confirm that my order is successful?
An email confirmation is sent once the order is completed. This email includes the order number, billing information, and delivery details. Customers can check all order information before dispatch.
Is it possible to remove items from my order?
Items can be canceled before dispatch by contacting customer support directly. If the order has already been sent, the returns policy applies. In that case, the unwanted product can be returned after delivery by following the stated procedure.
What should I do if I receive the wrong item?
If an incorrect or faulty item arrives, contact customer service immediately. They will arrange the return process and ensure the product is replaced or refunded. It is important to keep all packaging and order details ready.
When will I get my refund after returning items?
Refunds go back to the same payment method used at checkout. It usually takes about 10 to 15 business days after the return is received. The exact timing depends on the bank or card provider’s internal process.