How can I get free shipping at Photobook?
Free shipping is available with a qualifying cart value or through a Photobook Pass membership. The pass provides free shipping on all orders.
What are the shipping options available?
Photobook offers Standard, Premium, and Super Rush shipping. Shipping fees vary based on the chosen delivery method and order urgency.
Can I return a Photobook order?
Returns are accepted within 30 days of delivery. To return, provide details of the defect, including images and order information.
What personalised products can customers create at Photobook?
Photobook offers personalised photo books, calendars, canvas prints, wall décor, photo prints, mugs, phone cases, stationery, and customised gifts. Customers can design each product using their own photos and creative layouts.
Can customers customise their products before placing an order?
Yes. Customers can personalise their products by uploading photos, choosing layouts, adding text, and selecting different design elements. The online editor and Photobook Designer software provide various tools to create unique keepsakes.
Does Photobook provide a quality guarantee?
Yes. Photobook offers a 100% Quality Guarantee against manufacturing defects. If a product is found to have a production fault or is damaged during shipping, an eligible replacement or repair may be arranged after assessment.
Can customers receive a refund for personalised products?
Refunds are generally not available because every product is made to order. However, if a product has a verified manufacturing defect, production error, or shipping damage, Photobook may offer a repair or replacement instead.
How can customers track their order?
Customers can sign in to their Photobook account to check their order status at any time. Shipping updates become available after the order has been dispatched from the production facility.
Does Photobook offer a delivery guarantee?
Yes. Photobook provides a Delivery Guarantee on eligible orders. If an order is not shipped within the guaranteed timeframe under the programme's terms, customers may qualify for a refund of the shipping fee.
What is the Photobook Pass?
The Photobook Pass is a paid subscription offering VIP benefits like extra discounts and free shipping. It lasts for one year from the subscription date.