How can customers track their Rip Curl order?
After an order is shipped, customers get an email with a tracking link or reference number. This lets them check the delivery status directly on the courier’s tracking page. The tracking information updates automatically as the package moves through delivery.
What is Rip Curl’s exchange policy?
Rip Curl has a 14-day exchange policy starting from the delivery date. Items must be unused, undamaged, and returned with proof of purchase. Customers can exchange items in-store or arrange an exchange via email if they can't visit a store.
How can customers request an exchange?
To request an exchange, customers should email hello@ripcurl.com.my with "Exchange" in the subject line. The email should include the order number, customer name, and a brief explanation for the exchange. Once approved, instructions for returning or exchanging the product will be given.
Are there any costs involved in returning or exchanging an item?
If a customer can't visit a store, they are responsible for return shipping costs. In-store exchanges are usually free if the product meets all return requirements. Items must be in original condition to qualify for exchange.
How long does Rip Curl take to process an order?
Orders are usually processed and ready for shipment within 1 to 2 business days after payment confirmation. Customers receive an email with tracking details once the order has been shipped.
What warranty support does Rip Curl offer?
Rip Curl provides warranty support for watches, equipment, and swimwear. Each product category has specific guidelines to ensure quality and reliability. Customers can start a warranty claim by emailing hello@ripcurl.com.my with product details and a brief description of the issue.
What kind of products are designed for “The Search”?
Products made for The Search focus on adventure, durability, and performance. Every item is crafted from high-quality materials that can handle outdoor challenges and active lifestyles.
How long does delivery to Singapore take?
Orders shipped to Singapore typically arrive within 5 to 10 working days. This timeframe is an estimate and may change based on courier schedules or local delivery conditions.
Are there shipping fees for smaller orders?
Yes, orders under SG$100 have a SG$5 shipping charge. Orders over that amount qualify for free delivery. Shipping times may differ slightly based on the destination and courier service.
Can customers shop easily online?
Yes, customers can browse Rip Curl’s online store, add items to their cart, and check out in just a few clicks. The website provides a simple and secure shopping experience with various payment options available.