What is the exchange policy at Rip Curl?
Rip Curl offers a 14-day exchange policy starting from the delivery date. Items must remain unused, undamaged, and include proof of purchase to be eligible. Customers can exchange items at Rip Curl stores in Malaysia or through email for online orders.
How long does delivery take?
Local orders usually arrive within 3 to 7 business days after shipment. Orders are processed within 2 to 3 business days once confirmed. Delivery time may vary slightly based on the shipping location, courier availability, or chosen delivery method. Customers receive updates once the package is sent out.
Who covers the return shipping cost?
If customers cannot visit a Rip Curl store, they are responsible for return shipping costs. However, in-store exchanges are usually free if the returned product meets the exchange conditions. This policy helps keep the process simple and clear.
How can customers track their orders?
After the order is shipped, customers receive a tracking link or reference number via email. This link lets them follow the shipment progress directly through the courier’s website. It provides real-time updates for better visibility on delivery.
How can a customer request an exchange?
To request an exchange, customers can email hello@ripcurl.com.my with the subject line “Exchange.” The message should include the order number, customer name, and a brief reason for the exchange. The support team will assist with the next steps.
Does Rip Curl provide product warranties?
Yes, Rip Curl offers warranty support for selected categories like watches, equipment, and swimwear. Each product type follows specific warranty terms to ensure quality. Customers can contact the support team for assessment or replacement help.
Is free shipping available?
Yes, free shipping applies to orders of RM150 and above. Purchases below this amount have a small delivery charge based on location and delivery option. The total cost, including shipping, is shown clearly during checkout before payment.
What makes Rip Curl products unique?
Rip Curl designs its products for The Search, symbolizing adventure and performance. Every item is crafted from high-quality, durable materials that can withstand outdoor conditions. The brand focuses on comfort, function, and style for active lifestyles.
How do shoppers complete a purchase online?
Shoppers can browse products, add items to their cart, and proceed to checkout. After entering delivery details and choosing a payment method, the order is confirmed. The order is then prepared and shipped within 1 to 2 business days.
How can customers file a warranty claim?
To make a warranty claim, customers should email hello@ripcurl.com.my with product details and a description of the issue. The team will guide them through the evaluation and replacement process if needed.