How long does Adidas take to process refunds?
Adidas processes refunds within 7 to 10 working days. The reimbursed amount is credited to the original payment method. Check your account for the refund within this timeframe.
What is the return policy for products purchased from Adidas?
Products can be returned within 30 days of purchase, following the return policy guidelines. Ensure the items are in their original condition and packaging. Refer to the return policy for detailed instructions.
How long does delivery take for Adidas orders in Hong Kong?
Adidas orders in commercial and housing areas are delivered within 2 to 4 working days, while other areas take 3 to 5 working days. During sale events, delivery times may be extended due to high order volumes. Check the return and exchange policy for more details.
How can you track your Adidas order?
After processing, a confirmation email with a tracking number is sent. Use this number on the Adidas website or the carrier's site to monitor your shipment. Check for updates regularly to stay informed.
How can I track my online order?
After receiving a shipment confirmation email, tracking may take up to 24 hours to appear. The courier needs to scan the parcel before tracking is available. If there is a weekend in between, it may take slightly longer.
When will I receive my refund?
Refunds are issued within 7–10 business days after returned items are received and approved. Partial refunds may apply if promotions were used with other items.
What is the return policy for online purchases?
Returns are accepted within seven days for non-promotion products and three months for defective products. Items must be in their original condition and packaging with all tags attached.
Why has my order been cancelled?
An order may be cancelled for reasons such as stock unavailability or payment issues. Delivery restrictions to certain locations can also cause cancellations.
Can my delivery address differ from my billing address?
Yes, it is possible to have a different delivery and billing address. Simply ensure the correct details are entered when placing your order. Once submitted, the order details cannot be changed, so check them carefully.
How can I find my order number?
A confirmation email with your order number is sent shortly after purchase. Check your spam or promotions folder if it’s missing. PayPal users can find it in their purchase details.