How does Baby Central notify customers about their order status?
After placing an order, an email confirmation is sent. An additional email is sent when the order is dispatched. Ensure the provided email address is accurate and functioning to receive these notifications promptly.
What are the delivery charges and schedule for Baby Central orders?
Free delivery is available for orders over HK$450, while a HK$40 charge applies to orders below this amount. Deliveries occur from Monday to Saturday, excluding public holidays. Orders with different delivery times can be split, with an additional fee unless the total exceeds HK$900.
How can customers return items to Baby Central and what is the processing time?
Pack items in a bag or box, preferably the original, and include the original Delivery Note or a printed order receipt. Send or drop off the parcel at the warehouse. Returns are processed within 7-10 business days, with email confirmation upon completion.
What are the dispatch and delivery times for items not marked as "Ready to Ship" on Baby Central?
Each product page shows the estimated dispatch date. Delivery typically takes 1 business day for Hong Kong and Kowloon and 1-3 business days for New Territories, Tung Chung, and Discovery Bay. 2-4 business days for Peng Chau, Cheung Chau, and Lamma Island.
What payment methods does Baby Central accept?
Baby Central accepts major credit cards like Visa and Mastercard, PayPal, and Apple Pay. You can choose your preferred payment option at checkout.
Can I change or cancel my order after placing it?
If your order hasn’t been dispatched yet, you can contact Baby Central’s customer service to request a change or cancellation. Once it’s shipped, changes aren’t possible.
Does Baby Central offer gift wrapping?
Yes, Baby Central provides gift-wrapping services for selected items. You can select the gift wrap option when placing your order online.
How do I track my Baby Central order?
Once your order is shipped, you’ll get an email with a tracking link. Click the link to see the latest delivery updates.
What should I do if I receive a damaged or wrong item?
Contact Baby Central’s customer service as soon as possible with your order details and photos of the item. They’ll guide you through the replacement or refund process.
Does Baby Central have a loyalty programme?
Yes, Baby Central offers a loyalty programme where you earn points for every purchase. These points can be redeemed for discounts on future orders.