How does Kiwi.com's cancellation policy work?
Kiwi.com's cancellation policy varies depending on whether you have a Saver, Standard, or Flexi ticket. Refund amounts and rebooking conditions are determined by the ticket type. Check your ticket details for specific terms and conditions.
Can bookings be changed on Kiwi.com?
Yes, changes can be made at least 48 hours before the trip. Last-minute changes may be possible directly with the carrier, but this forfeits the Kiwi.com guarantee. Ensure to check specific conditions for any alterations.
How does the Flexi ticket function?
Flexi tickets allow easy rescheduling by only requiring payment of the price difference for a new reservation. Cancel at least 48 hours before receiving an 80% refund. This option provides flexibility for changing travel plans.
How can the progress of a refund be checked?
Track your refund status by logging into your Kiwi.com account and visiting the "Refunds"section. Processing times vary depending on the payment method and individual circumstances. Regularly check this section for updates on your refund.
What if I don’t add my details at least 24 hours before my flight?
If the details are not added in time, check-in must be done directly with the airline. This may cause difficulties in some cases, so it is recommended to share the details before the deadline.
What if I entered the wrong traveller details?
Log in, open the trip, and edit the passenger details by attaching the correct passport or ID copy. You can make changes up to 48 hours before departure. Keep in mind that there may be airline or processing fees.
Can baggage be added after booking?
Yes, you can add it up to 36 hours before departure. It is usually cheaper to add baggage during booking, and once it is added, it cannot be transferred or removed.
How is checked baggage handled?
Checked baggage is dropped off at the airport and picked up from the baggage belt after landing.
What are the benefits of Kiwi.com Credit refunds?
Refunds in Credit are issued within minutes, and there are no bank or exchange fees. You can use the balance anytime before it expires, sometimes with added bonuses.
What happens after I share my details?
The information is used to check in automatically once the airline starts online check-in. You will then receive the boarding pass along with a notification.