Are the products sold by Stylevana genuine?
Yes, Stylevana sells authentic beauty products from trusted suppliers and authorised distributors. It offers Korean, Japanese, Chinese, Western and Thai beauty brands.
What happens if an item becomes unavailable after I order it?
If an item is out of stock, you can cancel that item for a refund or choose a replacement of the same or lower value. Choosing a replacement may add around five business days to the order processing time.
How long does a refund for an out-of-stock item take?
The refund will be sent back to the payment method you originally used. It usually takes around 3 to 10 business days to appear in your account, depending on your payment provider.
Can I return a product if it causes a skin reaction?
Stylevana does not offer refunds, returns or exchanges for allergic reactions or skin irritation after a product has been opened or used. Check the ingredient list and do a small patch test before using a new beauty product.
Where can I find the expiry date on Korean beauty products?
The date may be printed on the bottom of the container, the sealed end of a tube or the outside packaging. On Korean products, 제조 refers to the manufacture date, while 까지 can be used to show the expiry date.
Does Stylevana include free beauty samples with orders?
Yes, Stylevana may include complimentary product samples with purchases. These samples give customers a chance to discover and try other beauty products.
What does the estimated time shown on a Stylevana product page mean?
The estimated time shows how long the warehouse may need to prepare the item before it is shipped. It does not show how long the parcel will take to reach your delivery address.
Can I track my Stylevana order if I checked out as a guest?
Yes, guest customers can follow their order through the email updates sent by Stylevana. The dispatch email will include a tracking number and a courier tracking link once the parcel leaves the warehouse.
What does “Completed” mean on my Stylevana order?
A “Completed” status means the warehouse has finished preparing your order and it has moved into international transit. It does not mean that the parcel has already been delivered to your address.
Can I cancel a Stylevana order while it is processing?
You can request a cancellation while the order status shows “Processing,” but Stylevana cannot guarantee that it can be stopped. If the cancellation is successful, the refund normally takes around 3 to 10 business days to appear in your account.