Can I ask for a refund if my order is “Ready to ship”?
Once your order is marked as “Ready to ship,” it’s already packed and can’t be cancelled or refunded. After you get the item, you can usually make one free return per order, except for certain special items.
How long until my order is shipped?
Most orders are sent out within 1 to 3 days after you buy them. Some items, like presale or large products, might take longer. You can see the estimated delivery date on your order details page.
What if my order is late or goes missing?
If your order is still on the way after the delivery date, you might get a credit as a thank you for waiting. If it’s lost or missing for a long time, you can request a full refund.
How can I check my refund status?
To track your refund, go to “Your Orders” on the Temu app or website. You’ll also get updates in your account messages or by email. Refunds to your payment method may take 5–14 business days, or sometimes up to 30 days.
When will I get my refund?
Refunds are given after your returned items are checked. The money goes back to your original payment method, usually within 5–14 business days. If refunded as Temu credit, it’s added to your account in minutes.
How long does delivery take?
Delivery times are shown on the product page and in “Your Orders” after you buy. How long it takes depends on what you order and your location. Most orders arrive within the estimated window.
What should I do if my package says delivered but I haven’t got it?
First, check your address and ask family or neighbours if they received the package. Look around your home and check for delivery notes. Sometimes, it can take up to 48 hours for the package to show up after being marked as delivered.
Does Temu offer price adjustments?
Yes. Temu currently advertises a price adjustment within 30 days for qualifying purchases. Customers should check the applicable conditions to confirm whether their order is eligible.
Why are some items missing from my order?
Some large or heavy orders come in separate packages. Check “Your Orders” for more details about shipping. If an item is missing and isn’t in another package, ask customer support for a refund.
What if I get the wrong or an extra item?
If you get an incorrect or extra item, ask for a refund through your Temu account. List any missing or wrong items and choose how you want your refund. The refund will be processed after your request is checked.