Do I need to register to make a booking on BusOnlineTicket?
Registration is optional but recommended for frequent travelers to earn rewards like BOT Miles.
Is it necessary to print out the ticket confirmation?
Printing the e-confirmation is required, although some bus companies may accept the booking reference number. Check your booking details for specific instructions.
Can I book via phone call?
Phone bookings are not available. However, assistance can be requested through social media channels such as Facebook, Instagram, or WhatsApp.
How are refunds processed?
Refunds are issued to the original payment method or as a Refund Voucher. Banks usually process refunds within 2 to 4 weeks.
Do children need tickets?
Children under 2 do not need bus tickets but should have one for safety. Train tickets are not needed for children under 4, while ferry tickets are required for all passengers.
How early do bus operators release their schedules?
Most express bus companies usually publish their schedules about one month in advance. This lets passengers plan their trips ahead and secure tickets earlier. However, schedules may vary slightly by operator.
Can tickets be collected without an e-confirmation?
Yes, but the process varies by operator. Passengers can request the e-confirmation by emailing customer service, and it is typically resent within 24 hours. They can also download it via a member account or the Check My Booking page using the BOT Reference Number and registered contact details. Some operators allow ticket collection by showing a passport, ID card, or phone number at the counter. For KTMB trains, the boarding pass sent by email is required.
How long does it take to receive booking confirmation?
Booking confirmation is normally received almost instantly after payment is successfully made. Delays may happen if the payment is still being processed by the bank or card provider, which can take up to 24 hours. If confirmation is not received after this period, passengers should contact customer service for help. Booking documents can also be retrieved online using the reference number and contact details.
Is it possible to reschedule a bus trip?
Rescheduling depends on the policies of each operator. If allowed, passengers can reschedule their bus trips through the BusOnlineTicket.com Member Panel. Once logged in, the option to reschedule will appear under booking details if the ticket qualifies. This makes it easy to adjust travel plans without buying a new ticket.
Can bookings be cancelled and refunded?
Yes, but the ability to cancel or get a refund depends on the operator. Cancellations can be made through the Member Panel or Check My Booking page if that option is available for the booking. It is important to note that cashback used in a cancelled booking, whether cancelled by the passenger or the operator, will not be returned to the BOT Wall.