What is the delivery time for The Face Shop orders?
Delivery typically takes 3 to 5 working days for Ho Chi Minh City and Hanoi. Other areas may take up to 6 days.
What are the delivery fees for The Face Shop orders?
In Ho Chi Minh City and Hanoi, delivery fees range from ₫19,000 to ₫22,000. The exact fee depends on the area and order value.
Can products be exchanged after purchase?
Yes, products can be exchanged within 7 days of receiving them. Exchanges for higher-value items require payment of the difference.
Does The Face Shop provide faster delivery options?
Yes. The Face Shop provides 24-hour delivery in eligible areas. A four-hour delivery option may also be available for qualifying prepaid orders, depending on location and ordering time.
Which payment methods can customers use?
Customers can choose Cash on Delivery or supported card payments. Selected e-wallets and Buy Now, Pay Later services may also be available during checkout.
Can customers collect online purchases from a store?
Yes. The Face Shop provides a store collection option for eligible online purchases. Customers can choose this service when available instead of arranging home delivery.
Does The Face Shop provide membership benefits?
Yes. The Face Shop provides membership benefits and selected offers for registered customers. Shoppers can sign into their accounts to explore available rewards and shopping benefits.
Where can customers check return and exchange information?
Customers can find return and exchange details through The Face Shop Help Centre. The support section also provides useful information about payments, delivery, membership, and online purchases.
How can customers contact The Face Shop customer support?
Customers can contact The Face Shop through its listed phone, email, and online support channels. The customer service team can assist with orders, delivery, payments, returns, and other shopping enquiries.
Which conditions must be met for a return at The Face Shop?
The product must be unused and free from any damage, stains, or strange smells. It should also include all original packaging and accessories.