How are shipping fees calculated on Tiki?
Shipping fees on Tiki depend on the product’s weight and packaging size. The distance between the delivery address and the warehouse also affects the cost.
When does Tiki deliver orders?
Tiki delivers orders during business hours, from 8:30 am to 5:30 pm on weekdays. Specific delivery time requests cannot be accommodated.
How long does Tiki take to process refunds?
Refunds are processed immediately after evaluating the returned product's quality, usually taking about 3 business days to complete.
What types of products can customers shop for at Tiki?
Tiki offers books, electronics, home appliances, beauty products, fashion, groceries, sports goods, toys, and household essentials. Customers can also browse smartphones, computers, accessories, jewellery, luggage, and other everyday products.
Does Tiki sell products from official brand stores?
Yes. Customers can find products from official brand stores alongside other sellers on the marketplace. Tiki also highlights its commitment to authentic products and offers compensation when qualifying items are found counterfeit.
Does Tiki provide free shipping?
Yes. Tiki currently promotes free shipping on eligible orders and products. The homepage also displays free shipping for qualifying purchases from 45,000 VND, subject to applicable conditions.
Can customers return products purchased on Tiki?
Yes. Eligible purchases can be returned according to Tiki's return conditions. The platform currently highlights a 30-day return benefit, although eligibility may vary by product and reason.
What happens when Tiki approves a return request?
Tiki can process an eligible refund or arrange a new order for an approved exchange. Warranty cases may instead be handled by the seller before the product is returned to the customer.
Can customers receive refunds as Tiki Xu?
Yes. Eligible return cases may be refunded through cash or Tiki Xu, depending on the applicable resolution. Customers should review the refund details provided for their particular request.
What are the benefits of registering with Tiki?
Registering with Tiki provides benefits like order tracking and faster checkout. It also includes earning Tiki Coins for savings and access to exclusive promotions.