What is H&M’s return and exchange policy?
Items can be returned within 14 days of delivery for a refund to the original payment method. Alternatively, exchanges can be made at the nearest H&M store. Ensure items are returned in their original packaging.
How does H&M handle refunds for returned items?
If an item is returned, the refund is credited to the original payment method. FAWRY orders are refunded via Alshaya Card or cash. In-store refunds are processed within 48 hours after delivery.
How can an H&M order be tracked?
Go to the "Track Your Order" option under the Customer Service section on the homepage. By logging into "My Account," you can check the status of your order. Tracking is available directly through your account.
Can an H&M order be cancelled after it's placed?
Contact H&M customer service within one hour of placing the order to request cancellation. If the order has already been processed, you will need to proceed with a return. Act quickly to ensure cancellation is possible.
How can customers report a damaged or faulty H&M item?
Customers who receive a damaged or faulty product can take it to a nearby H&M store for help. They can also report the problem through the online contact form and wait for a response from the support team.
How long does H&M customer service take to respond to online forms?
H&M aims to respond to requests submitted through its online contact form within 48 hours. Customers should provide clear details about their issue to help the support team handle the request.
Does H&M offer Click & Collect?
Yes, Click & Collect allows customers to shop online and collect their order from an eligible H&M store. Choose the Click & Collect option during checkout and select a convenient participating location.
How can customers reset a forgotten H&M password?
Select “Sign In / Register” and enter the email linked to the H&M account. Choose “Forgot password?” and follow the instructions sent by email to create a new password.
Does H&M have a loyalty programme?
H&M customers may have access to the Aura loyalty programme in eligible markets. Members can earn points from qualifying purchases and use them towards available discounts or rewards.
Does H&M offer discounts for first-time shoppers?
H&M may occasionally provide promotional offers for first purchases. New customers can check current promotions and applicable coupon codes before placing an order.