Can I return the glasses to SmartBuyGlasses?
Yes, glasses can be returned within 100 days of delivery. Ensure adherence to the return policy. Returns are not accepted after 100 days.
What if I receive a defective or incorrect product?
Contact customer service immediately and include pictures of the product. This helps in resolving the issue efficiently.
Does the return policy cover prescription lenses?
Yes, prescription lenses are covered under the return policy. Follow the guidelines for a successful return.
What are the key points of the 100-day return policy?
To return items, request an RMA number first. Ensure products are returned in their original condition, with tags and accessories. Returns will only be accepted if the order is sealed. Return shipping costs are the customer’s responsibility and are non-refundable.
How can I order glasses with different prescriptions?
To order more than one pair with different prescriptions, first add your selected glasses with the correct prescription to your basket. Then click "Continue Shopping" to choose another style and enter a new prescription. You can review or edit your selections at any time by opening the basket icon.
How do I use rewards on a purchase?
To use rewards, log in to your membership account and add your chosen product to the basket. During checkout, select "Redeem my rewards" and click "Apply." The discount will be applied to your order total automatically.
When will I receive my order after purchase?
Orders with in-stock items are usually sent to the courier within 24 hours, excluding Sundays. Prescription lenses may take a few extra days, depending on your selected options. If an item needs to be sourced, it can take between five and eleven working days before dispatch. Always check the product page for estimated times.
What does it mean if my order is back-ordered?
A back-order means the manufacturer has temporarily run out of stock due to high demand. Items will be shipped once they are restocked, but this may take additional time. Customers can switch to another frame if they prefer or choose from in-stock options for faster delivery.
Can I change or cancel my order after placing it?
You can change or cancel your order as long as your parcel has not been shipped. Contact customer service via email before dispatch to request changes. Once the order has left the warehouse, changes are no longer possible, but you can arrange exchanges or returns once the item arrives.
What are the standard shipping times for deliveries?
Orders are shipped from warehouses in Italy, Hong Kong, Australia, and the United States. Delivery times vary based on the customer’s location and start once the order is dispatched. Processing times differ by product type, so it's best to check the individual product page for the most accurate estimate.