How can customers use the Click and Collect option on Farfetch?
To use Click and Collect, visit the Farfetch site or app, add items to your Shopping Bag, and go to Order Summary. Enter your preferred location or partner, select a payment method, and submit the order. This process ensures a convenient pickup at your chosen location.
How can customers cancel an order on Farfetch?
To cancel an order, visit Farfetch, go to "My Orders and Returns," and select the order you want to cancel. Click on "Cancel Request" and confirm the cancellation. Your order will be successfully cancelled afterwards.
How can customers initiate a return on Farfetch?
To initiate a return, visit the Farfetch site and go to "My Orders and Returns". Select your courier option and choose the drop-off or return point. Confirm the return, and your request will be processed.
How can customers check their order details on Farfetch?
To check order details, visit the Farfetch homepage and navigate to "My Orders and Returns". Select the specific order you want to view, and click on it to access all relevant information. This provides a clear overview of your purchase.
What is the process for cancelling or returning orders on Farfetch?
Orders can be cancelled before preparation begins. If the order has been received, a return can be requested within seven days, and the item must be returned within 14 days. Click & Collect orders have a 7-day return window at the designated location.
When will a pre-order item arrive?
A customer will get an email with the estimated delivery date once the pre-order item is released and ready to ship.
Where can size conversion charts be found?
Size conversion charts are on the product information page. Customers can see them by choosing the Size Guide option above the size menu.
What is the difference between size, fit, cut, and material?
Size refers to the designer’s label size. Fit describes how the piece sits on the body. Cut refers to the shape or silhouette. Material is what the item is made from. Both the Size & Fit and Details tabs provide this information.
When are orders delivered?
Orders can be delivered every day of the week. Delivery costs depend on the service chosen, the item’s origin, and the destination. Express delivery is available for most locations, while standard delivery is offered in selected countries. Available delivery options are shown at checkout.
When is payment taken for an order?
If you pay with a debit card, credit card, PayPal, or cryptocurrency, payment is taken when you place the order.