How can I check the warranty for my Samsung product?
Warranty details are included in the product packaging. For more information, visit the warranty page. Proof of purchase or delivery paperwork is required for warranty claims.
Can I make changes to my Samsung order after it’s placed?
Changes or personalisations are not allowed after placing an order. To modify an order, cancel it and place a new one.
What is the process for returning or cancelling Samsung products?
Returns are accepted within one week for quality issues or incorrect items. Small appliances should be taken to a service centre, while larger items can be serviced by contacting the Samsung call centre. Refunds are processed according to company policies.
What benefits are included in the Samsung Student Discount?
Students can enjoy up to 40% off on various Samsung products. Free shipping is included, and 0% instalment plans are available for up to 24 months.
How does the Samsung Trade-In program work?
The trade-in program allows the exchanging of old devices, including non-Samsung items, even with damage. For details on eligible items and trade-in values, visit the Samsung website or contact customer care for assistance.
How can I track my Samsung order?
You can track your order by logging into your Samsung account and checking the “My Orders” section. You’ll also get email updates with tracking details once your order ships.
Does Samsung offer free delivery on all products?
Most Samsung products come with free standard delivery. Larger items like TVs or appliances may include scheduled delivery with setup.
Can I get help setting up my new Samsung device?
Yes, Samsung provides setup guides with your product and online support. You can also contact customer care or visit a Samsung store for help.
Are Samsung products covered for accidental damage?
The standard warranty does not cover accidental damage. However, you can purchase Samsung Care+ for added protection, including accidental damage coverage.
How can I contact Samsung customer service?
You can reach Samsung support through the website chat, phone helpline, or by visiting a Samsung service centre near you.