Can an order be modified after it has been placed on the Pedro store?
Once an order is successfully placed, changes cannot be made. It's important to review your order carefully before confirming. If adjustments are needed, consider contacting customer support for assistance.
How long does it take to receive a refund from Pedro?
Refunds are processed within 7-14 working days after the returned item arrives at the Singapore warehouse. The timeframe may vary depending on your payment method. Customers will be notified once the refund is issued.
Can the shipping address be changed after an order is dispatched from Pedro?
Once an order is dispatched, the shipping address cannot be changed. It's essential to confirm the correct address before completing your purchase. If there's an issue, contact customer support for possible solutions.
How can an order be tracked on Pedro?
Sign in to your Pedro account and navigate to the ‘My Purchases’ section. Click on the ‘Track your Order’ button to view the status of your order. The relevant details will be displayed for easy tracking.
What is the process for returning an item to Pedro in Malaysia?
To return an item, submit a return request within 30 days of purchase, ensuring it is in original packaging with tags attached. Complete the return slip and pack the parcel securely. Ship the order to the provided Pedro address at your expense.
What are the delivery options for Pedro orders in Malaysia?
Pedro offers two delivery options: Standard, which takes 4-6 working days with free shipping, and Express, which delivers in 2-4 business days for a fee of RM130. Customers can choose the method that suits their needs. Cashback opportunities are available by using Pedro coupon codes.