What is Pedro's return policy?
Orders can be returned within 30 days from delivery. Products must remain in their original condition with labels intact. Gifts should also be returned. Non-original items may result in a rejected return request.
How long does the refund process take?
Refunds are processed within 5 to 10 business days after receiving the return. The returned items undergo quality checks before refunds are issued using the original payment method.
What are the delivery options at Pedro?
Pedro offers Standard and Express delivery options. Standard delivery is free and takes 1 to 2 working days. Express delivery arrives the same day for orders placed before 2 PM, costing S$5.90, and is free for orders over S$130.
Can online purchases be exchanged?
Yes. Eligible online purchases can be exchanged at any Pedro retail store, subject to stock availability. Online exchanges are not available through the website, and customers may choose a refund and place a new order if needed.
Can customers change or cancel an order after placing it?
Orders cannot be amended once they have been placed. However, customers can cancel their order within 60 minutes for Standard Delivery or 15 minutes for Express Delivery through the order status page.
What should customers do if they receive a damaged or incorrect item?
Customers should contact the Pedro Customer Care team with their order number, photographs of the product, and a description of the issue. If the correct product is available, a replacement may be arranged; otherwise, an eligible refund may be offered.
How can customers track their order?
Customers can track their purchase through the Order Status page after placing an order. Shipping updates are provided as the order progresses, and a tracking email is sent once the parcel has been dispatched.
How can customers contact Pedro Customer Care?
Customers can contact Pedro Customer Care through the online chat service or by email. Support is available for enquiries about orders, payments, deliveries, returns, exchanges, and other shopping-related concerns.
Do customers need an account to place an order?
No. Customers can complete their purchase using guest checkout. However, creating a Pedro account allows them to save payment and delivery details, view past orders, and manage returns more conveniently.
How can one receive updates on deals?
Subscribe to Pedro's newsletter for the latest discounts and sale information. Enter an active email and select preferences for men's, women's, or both categories. Receive direct access and fast checkouts through email notifications.