How long does delivery take for orders in Malaysia?
Delivery typically takes 2-5 working days for Peninsular Malaysia. For Sabah and Sarawak, it usually requires 3-8 working days. Delivery times may vary depending on the location and shipping partner's schedule.
What should be done if the delivery tracking shows no updates?
The estimated delivery date is provided at checkout and in the confirmation email. If tracking shows no updates for 5 days, contact customer support for assistance. Further action can be taken to resolve any issues.
How can the status of a return be checked?
Check the return tracking information to confirm if the item has been received. Once received, allow 7-10 working days for processing. A confirmation email will be sent once the return is completed.
How long does it take to process a refund?
After the item is received and passes quality checks, the refund will be processed within 7-10 working days. For any additional questions, email support is available for further assistance with the process.
Can the delivery address be changed after placing an order?
The delivery address cannot be changed once the checkout process is complete. It’s important to review the order carefully before finalising the purchase. Contact support for any further assistance with order details.