How long does delivery take for orders in Malaysia?
Delivery typically takes 2-5 working days for Peninsular Malaysia. For Sabah and Sarawak, it usually requires 3-8 working days. Delivery times may vary depending on the location and shipping partner's schedule.
What should be done if the delivery tracking shows no updates?
The estimated delivery date is provided at checkout and in the confirmation email. If tracking shows no updates for 5 days, contact customer support for assistance. Further action can be taken to resolve any issues.
How can the status of a return be checked?
Check the return tracking information to confirm if the item has been received. Once received, allow 7-10 working days for processing. A confirmation email will be sent once the return is completed.
How long does it take to process a refund?
After the item is received and passes quality checks, the refund will be processed within 7-10 working days. For any additional questions, email support is available for further assistance with the process.
When does Superdry provide free delivery?
The current Delivery & Returns page provides free local delivery on orders above RM400. Orders below this amount cost RM10 for West Malaysia and RM15 for East Malaysia.
Can sale items be returned to Superdry?
No. The current return policy states that returns apply only to full-priced products. Sale items cannot be returned, exchanged or refunded.
Are any products excluded from the return policy?
Yes. Underwear, swimwear and cosmetics cannot be returned or refunded for hygiene reasons. Personalised, tailored or altered products are also excluded from eligible returns.
Can customers exchange an online order for another size?
No. Exchanges are unavailable for online purchases. Customers who need another size or colour should follow the return process for a refund and place a separate order.
Can online purchases be returned at a Superdry store?
No. Online orders cannot be returned to Superdry stores, concessions or franchise locations. Eligible Malaysian orders can instead be returned free through the arranged return service.
Can the delivery address be changed after placing an order?
The delivery address cannot be changed once the checkout process is complete. It’s important to review the order carefully before finalising the purchase. Contact support for any further assistance with order details.