How can a product be selected when it comes in multiple colors?
Start by choosing the preferred product model. Then select the color, size, and number of pieces. Once you've made your selections, click “Add to Cart.” It’s a quick and easy process for every purchase.
Is an account required to shop on Fitflop?
An account isn’t necessary for browsing, but logging in helps the system remember your selected products. New shoppers can register for free, with no charges involved.
Can the shopping cart be updated before checkout?
Yes, shoppers can review and edit their cart at any time. By clicking “Update Shopping Cart,” you can make changes like adjusting sizes or adding more items instantly.
How long does Fitflop take to deliver orders?
Orders usually arrive within 3 to 5 days after payment confirmation. During busy shopping periods, delivery may take an additional 7 to 10 days due to high demand.
How can order status be tracked?
An email is sent once the order is ready for shipment, and it contains a tracking number. You can also view order details under “Order History” in “My Account.”
Can order details be changed after completing a purchase?
Once an order has been completed, Fitflop reserves the right to edit or modify its details. It’s best to double-check all selections before checkout to avoid any issues.
Is there a free shipping policy?
Yes, free shipping is available on all orders with no minimum spend required. However, conditions may change, so it’s wise to review the terms each time before ordering.
What are the conditions for returning a product?
A product can be returned if it arrives damaged, defective, mismatched, or lost during delivery. These conditions qualify for a free return request.
How can a return or refund be requested?
To request a return, contact the Customer Service Center with your order details. The refund period depends on the payment method used for the canceled order.
Are Fitflop’s terms and conditions subject to change?
Yes, terms and promotional policies may change without prior notice. It’s good to check the latest conditions before every purchase to stay informed.